This partial accessibility statement applies to

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

How accessible is this website?

We know some parts of this website are not fully accessible:

  • Some of our online forms are difficult to navigate using a screen reader and voice commands
  • Some website functions are inaccessible to keyboard users
  • Some of our forms do not contain descriptive labels
  • Banners contain no link text for screen reader users
  • Some images on the site do not contain alternative text
  • Some page elements do not conform to colour contrast requirements
  • The heading structure is not correct on several content pages

Feedback and contact information

If you need information on this website in a different format please contact us on

We’ll then consider your request and get back to you within 10 working days.

Reporting accessibility problems with the website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know by contacting us on

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website accessibility

ERA is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Content that’s not within the scope of the accessibility regulations

  • PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are fixing or replacing them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

  • Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.  

  • What we’re doing to improve accessibility

ERA staff are undertaking training through the University of Nottingham’s Accessibility Group

We are continuously reviewing accessibility on our website and have categorised this as a top issue to fix to allow for users to access our website.